Jul. 01, 2025 at 11:10 am

Vaga – Leader Support Manager

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Job Description

The position provides a single point of contact for Stake, Mission and District Presidents as well as Area Authorities for any challenge, training or support needs, including escalations related to other Church departments if needed. This position also works closely with area office personnel and Global Services Department (GSD) personnel to resolve the temporal challenges of ecclesiastical leaders, enabling them spend more time ministering rather than administering. This position is accountable for leading and supervising the Leader Support Specialists, ensuring effective performance and alignment with organizational goals. The role reports to the Area Leader and Member Support Manager and is located in Maputo, Mozambique.

Responsibilities

Being an individual contributor as the single point of contact and ownership for the relationship with Stake, Mission and District Presidents as well as Area Authorities within the assigned Coordinating Councils, to address technical, system and process queries and concerns. (Between 8 to 10 councils within the assigned region).
Represent all aspects of the leader experience with the Global Services Department (GSD) and area functional managers.
Coordinate with the Collaborative Cloud (GSD and area personnel) to resolve leaders support needs. Answers may not exist thus the need to collaborate on technical, system and process issues as needed.
Analyze the feedback from assigned Coordinating Councils, so feedback can be given for Area Plan, Area Functional Plan and improvements.
Provide input to the Area functional plan as well as continuous input, recommendations and potential solutions for process, systems, procedures, and training improvements / changes.
Ensure high levels of customer satisfaction by resolving assigned leaders’ needs promptly with strong ownership of the issue, and with Christlike service.
Assist in the development and the continual improvement of leader training and when needed help coordinate or even facilitate that training to the assigned leaders.
May have in-country responsibilities as dictated by the Area office.
Provide people leadership and development to the Leader and Member Support Specialists

Qualifications

Must be in possession of a Current Temple Recommend or be certified by their priesthood leader to be worthy to hold a temple recommend.
Bachelor’s degree Required (Business, Communication or related degrees preferred).
6 years of relevant professional experience, particularly in customer relationship management, customer support or client services.
Strong communication, presentation, and relationship management skills with both customers and internal management.Empathy and Emotional Intelligence. Solution-oriented and positive. Customer centric mindset.
Strong problem-solving and listening skills, with the ability to analyze customer feedback and translate it into actionable solutions.
Proven ability to manage and enhance complex stakeholder relationships across multiple geographies and functions.
Strong communication skills in both written and spoken Portuguese and English are required.
To successfully perform the essential functions of the job there may be physical requirements which need to be met such as sitting for long periods of time and using computer monitors/equipment.
Preferred:
Masters Degree (MBA, MPA or Business-related degree).
Experience with a Customer Relations Management (CRM) system with Service Now an advantage.
Knowledge of Church organization and how to work with different departments, divisions and other stakeholders both in the area and at Church headquarters an advantage.
Experience in managing a team.