VACANCY ANNOUNCEMENT Key Accounts Executive MAPUTOKey Responsibilities

• Achieve assigned monthly sales volume targets by SKU and regularly review progress with the Regional Sales Manager; Manage existing Modern Trade accounts, collect and submit customer orders, and follow through with the relevant teams on order processing, delivery and customer service; 
• Identify, approach and activate new Modern Trade accounts, expand the range of DKT products stocked by existing customers; Prepare practical account plans for priority customers, including sales opportunities, assortment, visit frequency and follow-up actions; 
• Monitor purchasing patterns, identify inactive or declining accounts and take corrective action to restore regular ordering; Coordinate with Finance and the Regional Sales Manager on outstanding customer balances and payment follow-up, in line with approved credit terms; 
• Build effective working relationships with store managers, buyers and other decision makers in assigned Modern Trade outlets; Monitor in-store product availability, assortment, pricing and stock rotation; flag low stock, slow-moving items and merchandising issues; 

Key Responsibilities

• Implement approved merchandising standards, including shelf positioning, product facings, promotional materials and brand visibility; 
• Execute approved promotions and in-store activations, and assess their impact on product movement and repeat orders; Gather market intelligence on competitor products, pricing, promotions and emerging customer opportunities; Maintain accurate account records, customer contacts, visit plans, orders and follow-up actions in company reporting systems and CRM; 
• Submit timely visit and sales reports, highlighting performance against targets, new customers, orders generated and issues requiring support; 
• Apply approved selling prices, discounts, credit terms and commercial policies. Refer any exceptions or proposed agreements to the Regional Sales Manager for authorization; Coordinate with Sales, Trade Marketing, Logistics and Finance while maintaining clear accountability for assigned Modern Trade accounts. 

Performance IndicatorsKPI Measurement 

• Sales Volume Achievement 
• Active Customer Base 
• New Account Acquisition 
• Actual monthly units sold against assigned target, by SKU. 
• Number of assigned Modern Trade accounts placing orders each month. 
• Number of new Modern Trade accounts placing their first order. 
  
• Product Distribution Number and range of priority DKT SKUs stocked in assigned accounts. 
  
• Order Generation & Follow-through 
• Orders collected, processed and delivered; repeat ordering rate. 
  
• Customer Retention Share of active accounts continuing to order and recovery of inactive accounts. 
• In-Store Execution Compliance with approved product display and merchandising standards. 
• Payment Follow-upTimely escalation and follow-up of overdue balances in coordination with Finance. 

Education and Experience

• Bachelor’s degree in Marketing, Commercial Management, Business Administration or a related discipline; 
• At least three years of relevant experience in sales, key account management or a comparable commercial role: FMCG or consumer goods experience preferred; 
• Demonstrated experience generating customer orders, managing business relationships and delivering sales targets;
• Experience with supermarkets, mini markets, fuel stations or similar Modern Trade customers is an advantage. 

Skills and competencies

• Strong selling, negotiation, relationship management and customer development skills; 
• Ability to plan visits, analyse sales performance and act independently to achieve targets; 
• Working knowledge of Excel and other standard Microsoft Office applications; ability to use CRM or sales reporting tools;
• Good communication, organizational and problem-solving skills, with willingness to undertake regular market visits; Fluent spoken and written Portuguese;
• English is an advantage. 

How to Apply:Interested candidates should submit a cover letter, curriculum vitae and relevant supporting documents to recrutamento@dktmozambique.org by 20 November 2026. Only shortlisted candidates will be contacted.