Join Our Clients Team as an Assistant Branch Manager (Export Customer Service) 🌟

📍 Locations: Beira (Mozambique) | 📌 Employment Type: Full-Time

About Our Client:
Our Client is a leader in the shipping and logistics industry, committed to delivering exceptional customer service and operational excellence. We seek a dynamic Assistant Branch Manager to drive efficiency and foster growth across our client’s Export Customer Service teams.

Your Impact:
As a key member of our leadership team, you’ll oversee daily operations across departments (excluding Finance), ensuring alignment with company standards, KPIs, and customer-centric goals.

Key Responsibilities:
✅ Operational Excellence:
Monitor department activities (planning, documentation, reporting) and ensure compliance.
Drive achievement of KPIs, including on-time delivery, freight cost optimisation, and billing accuracy.
Audit processes to minimise freight damage/loss and improve inventory turnover.
✅ Team Leadership:
Mentor supervisors and staff, set performance objectives, and foster accountability.
Coordinate training programs and annual leave planning.
Promote a culture of safety and compliance with HSE standards.
✅ Stakeholder Collaboration:
Partner with internal teams (Branch Manager, Senior Management) and external stakeholders (customers, customs agents, port authorities).
Address customer needs proactively to enhance satisfaction and loyalty.

What We’re Looking For:
✔️ Qualifications:
Bachelor’s degree/diploma or equivalent; additional certifications in Shipping/Logistics are a plus.
3+ years’ experience in shipping/logistics, including team management and customer interface.
Proficiency in Excel/Power Queries and data-driven decision-making.

✔️ Core Competencies:
Strong leadership skills focused on customer service, planning, and teamwork.
Adaptability to change and ability to promote innovation in a fast-paced environment.
In-depth knowledge of customs/port regulations and shipping procedures.

Why Join Our Client?
🚀 Growth Opportunities: Lead change and contribute to organisational transformation.
🌍 Impact: Play a pivotal role in shaping regional logistics operations.
⏰ Flexibility: Occasional travel and flexible hours to support business needs.

Ready to Lead?
If you’re passionate about logistics excellence and ready to drive results, we want to hear from you!
📩 Apply Now: Send your resume and a cover letter to recruitment@consullda.com ASAP.

Our Client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment.