{"id":6220,"date":"2023-03-21T11:44:07","date_gmt":"2023-03-21T11:44:07","guid":{"rendered":"https:\/\/wizandroidmz.com\/emprego\/?p=6220"},"modified":"2023-03-21T11:44:07","modified_gmt":"2023-03-21T11:44:07","slug":"vaga-gerente-de-servico-ao-cliente","status":"publish","type":"post","link":"https:\/\/wizandroidmz.com\/emprego\/vaga-gerente-de-servico-ao-cliente\/","title":{"rendered":"Vaga &#8211; Gerente de Servi\u00e7o ao Cliente"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Oportunidade de emprego\u00a0<\/span><\/p>\n<p><b>Gerente de Servi\u00e7o ao Cliente\u00a0<\/b><\/p>\n<p><b>Posi\u00e7\u00e3o: <\/b><span style=\"font-weight: 400;\">Gerente de Servi\u00e7o ao Cliente\u00a0<\/span><\/p>\n<p><b>Departamento: <\/b><span style=\"font-weight: 400;\">Opera\u00e7\u00f5es\u00a0<\/span><\/p>\n<p><b>Local: <\/b><span style=\"font-weight: 400;\">Beira, Mo\u00e7ambique\u00a0<\/span><\/p>\n<p><b>Deveres e Responsabilidades\u00a0<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Supervisionar as <\/span><span style=\"font-weight: 400;\">atividades <\/span><span style=\"font-weight: 400;\">da equipe <\/span><span style=\"font-weight: 400;\">de <\/span><span style=\"font-weight: 400;\">opera\u00e7\u00f5es <\/span><span style=\"font-weight: 400;\">para garantir <\/span><span style=\"font-weight: 400;\">a entrega eficiente <\/span><span style=\"font-weight: 400;\">de <\/span><span style=\"font-weight: 400;\">servi\u00e7os e <\/span><span style=\"font-weight: 400;\">em tempo \u00fatil <\/span><span style=\"font-weight: 400;\">aos <\/span><span style=\"font-weight: 400;\">clientes<\/span><span style=\"font-weight: 400;\">;\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Garantir qualidade na presta\u00e7\u00e3o de servi\u00e7os <\/span><span style=\"font-weight: 400;\">ao <\/span><span style=\"font-weight: 400;\">cliente atrav\u00e9s <\/span><span style=\"font-weight: 400;\">da <\/span><span style=\"font-weight: 400;\">provis\u00e3o de opera\u00e7\u00f5es <\/span><span style=\"font-weight: 400;\">no <\/span><span style=\"font-weight: 400;\">Balc\u00e3o eficientes <\/span><span style=\"font-weight: 400;\">e eficazes<\/span><span style=\"font-weight: 400;\">, ao <\/span><span style=\"font-weight: 400;\">mesmo tempo em que garante a conformidade com os <\/span><span style=\"font-weight: 400;\">procedimentos <\/span><span style=\"font-weight: 400;\">\/ <\/span><span style=\"font-weight: 400;\">processos <\/span><span style=\"font-weight: 400;\">especificados <\/span><span style=\"font-weight: 400;\">pelo <\/span><span style=\"font-weight: 400;\">banco <\/span><span style=\"font-weight: 400;\">e <\/span><span style=\"font-weight: 400;\">diretrizes regulamentares<\/span><span style=\"font-weight: 400;\">;\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Fornecer lideran\u00e7a <\/span><span style=\"font-weight: 400;\">\/ <\/span><span style=\"font-weight: 400;\">dire\u00e7\u00e3o <\/span><span style=\"font-weight: 400;\">no geral <\/span><span style=\"font-weight: 400;\">a n\u00edvel do Balc\u00e3o e melhorar de forma continua o <\/span><span style=\"font-weight: 400;\">desempenho da <\/span><span style=\"font-weight: 400;\">equipe <\/span><span style=\"font-weight: 400;\">para melhor servir <\/span><span style=\"font-weight: 400;\">os clientes <\/span><span style=\"font-weight: 400;\">atrav\u00e9s de uma <\/span><span style=\"font-weight: 400;\">excelente experi\u00ean- <\/span><span style=\"font-weight: 400;\">cia fantastica dos pontos de contacto do <\/span><span style=\"font-weight: 400;\">Balc\u00e3o<\/span><span style=\"font-weight: 400;\">; e\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Garantir documenta\u00e7\u00e3o adequada <\/span><span style=\"font-weight: 400;\">para <\/span><span style=\"font-weight: 400;\">todas <\/span><span style=\"font-weight: 400;\">as <\/span><span style=\"font-weight: 400;\">transa\u00e7\u00f5es <\/span><span style=\"font-weight: 400;\">e <\/span><span style=\"font-weight: 400;\">autorizar transa\u00e7\u00f5es dentro <\/span><span style=\"font-weight: 400;\">dos limites de aprova\u00e7\u00e3o;\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Supervisionar o processo de abertura de conta <\/span><span style=\"font-weight: 400;\">e <\/span><span style=\"font-weight: 400;\">garantir <\/span><span style=\"font-weight: 400;\">que a documenta\u00e7\u00e3o esteja <\/span><span style=\"font-weight: 400;\">completa, <\/span><span style=\"font-weight: 400;\">procedendo com a verifica\u00e7\u00e3o <\/span><span style=\"font-weight: 400;\">imediata <\/span><span style=\"font-weight: 400;\">da conta<\/span><span style=\"font-weight: 400;\">;\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Assegurar <\/span><span style=\"font-weight: 400;\">o cumprimento estrito <\/span><span style=\"font-weight: 400;\">do processo <\/span><span style=\"font-weight: 400;\">de Call <\/span><span style=\"font-weight: 400;\">over<\/span><span style=\"font-weight: 400;\">;\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Fornecer relat\u00f3rios oportunos <\/span><span style=\"font-weight: 400;\">e <\/span><span style=\"font-weight: 400;\">precisos (institucionais e regulamentares) sobre <\/span><span style=\"font-weight: 400;\">as <\/span><span style=\"font-weight: 400;\">oper- <\/span><span style=\"font-weight: 400;\">a\u00e7\u00f5es <\/span><span style=\"font-weight: 400;\">da <\/span><span style=\"font-weight: 400;\">Balc\u00e3o em <\/span><span style=\"font-weight: 400;\">formatos <\/span><span style=\"font-weight: 400;\">prescritos <\/span><span style=\"font-weight: 400;\">e <\/span><span style=\"font-weight: 400;\">intervalos;\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Garantir <\/span><span style=\"font-weight: 400;\">a manuten\u00e7\u00e3o da confidencialidade e seguran\u00e7a adequadas do cliente e das in- <\/span><span style=\"font-weight: 400;\">forma\u00e7\u00f5es <\/span><span style=\"font-weight: 400;\">transacionais e seguran\u00e7a <\/span><span style=\"font-weight: 400;\">dos <\/span><span style=\"font-weight: 400;\">ativos do <\/span><span style=\"font-weight: 400;\">Balc\u00e3o<\/span><span style=\"font-weight: 400;\">;\u00a0<\/span><\/li>\n<\/ul>\n<p><b>Requisitos\u00a0<\/b><\/p>\n<ul>\n<li><strong>Forma\u00e7ao Acad\u00e9mica: <\/strong><span style=\"font-weight: 400;\">Licenciatura em <\/span><span style=\"font-weight: 400;\">Contabilidade <\/span><span style=\"font-weight: 400;\">e Auditoria, Gest\u00e3o de Empresas <\/span><span style=\"font-weight: 400;\">e <\/span><span style=\"font-weight: 400;\">\u00e1reas afins;\u00a0<\/span><\/li>\n<li><strong>Experi\u00eancia: <\/strong><span style=\"font-weight: 400;\">3 <\/span><span style=\"font-weight: 400;\">anos de experi\u00eancia em <\/span><span style=\"font-weight: 400;\">Opera\u00e7oes Banc\u00e1rias;\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Boa compreens\u00e3o da <\/span><span style=\"font-weight: 400;\">pol\u00edtica, <\/span><span style=\"font-weight: 400;\">regulamenta\u00e7\u00e3o<\/span><span style=\"font-weight: 400;\">, e diretrizes;\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Boa aprecia\u00e7\u00e3o do operacional<\/span><span style=\"font-weight: 400;\">, <\/span><span style=\"font-weight: 400;\">cr\u00e9dito <\/span><span style=\"font-weight: 400;\">e <\/span><span style=\"font-weight: 400;\">riscos regulat\u00f3rios enfrentados pelo neg\u00f3cio<\/span><span style=\"font-weight: 400;\">; <\/span><span style=\"font-weight: 400;\">Excelentes capacidades de atendimento ao cliente;\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Boas habilidades <\/span><span style=\"font-weight: 400;\">de <\/span><span style=\"font-weight: 400;\">comunica\u00e7\u00e3o oral e escrita;\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Alto n\u00edvel <\/span><span style=\"font-weight: 400;\">de <\/span><span style=\"font-weight: 400;\">integridade \/ senso de <\/span><span style=\"font-weight: 400;\">responsabilidade<\/span><span style=\"font-weight: 400;\">;\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Habilidades anal\u00edticas <\/span><span style=\"font-weight: 400;\">\/ <\/span><span style=\"font-weight: 400;\">resolu\u00e7\u00e3o de <\/span><span style=\"font-weight: 400;\">problemas<\/span><span style=\"font-weight: 400;\">;\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Auto<\/span><span style=\"font-weight: 400;\">&#8211;<\/span><span style=\"font-weight: 400;\">motiva\u00e7\u00e3o<\/span><span style=\"font-weight: 400;\">;\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Dom\u00ednio <\/span><span style=\"font-weight: 400;\">de <\/span><span style=\"font-weight: 400;\">Lingua inglesa<\/span><span style=\"font-weight: 400;\">.\u00a0<\/span><\/li>\n<\/ul>\n<p><strong>Candidatura<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Envie o seu CV e <\/span><span style=\"font-weight: 400;\">a <\/span><span style=\"font-weight: 400;\">carta de apresenta\u00e7\u00e3o para <\/span><b>carreira@ubagroup.com\u00a0<\/b><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Oportunidade de emprego\u00a0 Gerente de Servi\u00e7o ao Cliente\u00a0 Posi\u00e7\u00e3o: Gerente de Servi\u00e7o ao Cliente\u00a0 Departamento: Opera\u00e7\u00f5es\u00a0 Local: Beira, Mo\u00e7ambique\u00a0 Deveres e Responsabilidades\u00a0 Supervisionar as atividades da equipe de opera\u00e7\u00f5es para garantir a entrega eficiente de servi\u00e7os e em tempo \u00fatil aos clientes;\u00a0 Garantir qualidade na presta\u00e7\u00e3o de servi\u00e7os ao cliente atrav\u00e9s da provis\u00e3o de opera\u00e7\u00f5es [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":6222,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[22,36],"tags":[],"class_list":["post-6220","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gestao","category-vaga"],"jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/wizandroidmz.com\/emprego\/wp-json\/wp\/v2\/posts\/6220","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wizandroidmz.com\/emprego\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wizandroidmz.com\/emprego\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wizandroidmz.com\/emprego\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wizandroidmz.com\/emprego\/wp-json\/wp\/v2\/comments?post=6220"}],"version-history":[{"count":0,"href":"https:\/\/wizandroidmz.com\/emprego\/wp-json\/wp\/v2\/posts\/6220\/revisions"}],"wp:attachment":[{"href":"https:\/\/wizandroidmz.com\/emprego\/wp-json\/wp\/v2\/media?parent=6220"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wizandroidmz.com\/emprego\/wp-json\/wp\/v2\/categories?post=6220"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wizandroidmz.com\/emprego\/wp-json\/wp\/v2\/tags?post=6220"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}