An\u00fancio de Vaga – Operador de Centro de Emerg\u00eancia<\/p>\n
Requisitos
\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0M\u00ednimo 12\u00aa Classe
\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Experi\u00eancia de pelo menos 2 anos como Operador de Call Center
\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Capacidade de operar PBX
\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Conhecimento de inform\u00e1tica nos pacotes Word, PowerPoint, Internet, Outlook e Excel
\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Linguagem e postura cuidada<\/p>\n
Habilidades esperadas
\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Boa capacidade de comunica\u00e7\u00e3o e dic\u00e7\u00e3o
\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Capacidade de ouvir e saber lidar com clientes
\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Capacidade de trabalhar sob press\u00e3o individualmente e em equipa
\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Capacidade de organizar e apresentar informa\u00e7\u00e3o
\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Capacidade de planifica\u00e7\u00e3o, prioriza\u00e7\u00e3o e sensibilidade para cumprimento de prazos
\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Capacidade de trabalhar como m\u00ednimo ou sem supervis\u00e3o.<\/p>\n
Fun\u00e7\u00f5es Responsabilidades
\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Atendimento pronto e imediato de chamadas, emails e outras formas de intercomunica\u00e7\u00e3o;
\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Reencaminhar as chamadas aos respectivos departamentos;
\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Marca\u00e7\u00e3o de consultas para clientes afilados a seguradoras que tem acordo com a empresa
\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Interagir com as seguradoras para obter autoriza\u00e7\u00f5es e garantias de pagamento;
\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Elabora\u00e7\u00e3o de cota\u00e7\u00f5es relacionadas com assist\u00eancia m\u00e9dica e posterior envio aos clientes;
\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Coordena\u00e7\u00e3o de evacua\u00e7\u00f5es a\u00e9reas, terrestres e outras assist\u00eancias m\u00e9dicas;
\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Elabora\u00e7\u00e3o de garantias de pagamento e posterior envio as clinicas\/hospitais, laborat\u00f3rios;
\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Dar seguimento a todos casos at\u00e9 a sua conclus\u00e3o e solicitar as facturas junto as clinicas\/hospitais\/laborat\u00f3rios de todo servi\u00e7o prestando aos pacientes;
\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Enviar a contabilidade todas VD\u00b4s, Recibos e Facturas para factura\u00e7\u00e3o aos clientes;
\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Actualiza\u00e7\u00e3o da base de dados dos pacientes;
\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Preencher relat\u00f3rios na periodicidade solicitada e encaminhar a supervis\u00e3o;
\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Marca\u00e7\u00e3o de reservas de acomoda\u00e7\u00e3o e passagens a\u00e9reas, transferes;
\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Fazer a entrega de servi\u00e7os devidamente, descrevendo os casos atendidos e em seguimento, registar e partilhar em todas plataformas criadas para o efeito;
\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Receber, perceber e seguir as entregas de servi\u00e7o conforme o descrito;
\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Participar activamente no processo de integra\u00e7\u00e3o de novos colaboradores do EOC;
\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Cumprir com outras responsabilidades que venham a ser claramente identificadas, necess\u00e1rias \u00e0 prossecu\u00e7\u00e3o dos objectivos da empresa, no \u00e2mbito das suas compet\u00eancias<\/p>\n